Outage in RingCentral
A portion of customers may be experiencing inbound call failures from PSTN.
Resolved Minor
July 30, 2026 - Started 3 days ago
- Lasted about 18 hours
Incident Report
Summary AI Generated
A portion of RingCentral customers in the Americas experienced inbound call failures from PSTN, affecting the inbound calling component over approximately 18 hours. Operations teams identified the root cause and applied corrective actions to partially mitigate impact during the incident. The incident was ultimately cancelled after teams determined customers were not affected by the outage.
RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
2 days ago - at 07/31/2026 11:09AM
RingCentral Operations teams have determined that customers are not affected by this outage and as a result, this incident will be cancelled.
UPDATE
2 days ago - at 07/31/2026 02:05AM
RingCentral Operations teams have identified the cause of the issue and performed corrective actions to partially mitigate impact. We are continuing investigations to determine the necessary steps to fully resolve the issue. If you are experiencing this issue, please contact customer care. The next update will be provided in the morning of July 31st or when a significant change in status occurs.
UPDATE
3 days ago - at 07/30/2026 10:19PM
RingCentral Operations teams have identified the cause of the issue and performed corrective actions to partially mitigate impact. Additional investigations are ongoing to determine the necessary steps to fully resolve the issue. If you are experiencing this issue, please contact customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
3 days ago - at 07/30/2026 09:58PM
RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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