Outage in RingCentral
A portion of customers may be unable to provision Avaya hard phones
Resolved Minor
July 29, 2026 - Started 4 days ago
- Lasted about 10 hours
Incident Report
Summary AI Generated
**RingCentral experienced a ~9.7-hour incident preventing a subset of customers from provisioning new Avaya hard phones across Americas and EMEA regions.** Only new provisioning requests were affected; previously provisioned devices continued to operate normally throughout the incident. The device manufacturer identified the root cause and worked with RingCentral Operations teams toward resolution.
RingCentral Operations teams are investigating the issue and will provide an update when available.
Components affected
RingCentral Phones - Deskphone RingCentral Phones - Deskphone RingCentral Americas RingCentral EMEATrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
4 days ago - at 07/29/2026 05:14PM
RingCentral Operations teams are continuing to work with the device manufacturer to resolve this provisioning issue. Devices that were provisioned previously are functioning normally at this time. If you are experiencing this issue, please contact customer care. The next update will occur in four hours or when more information becomes available.
UPDATE
4 days ago - at 07/29/2026 01:45PM
RingCentral Operations teams have confirmed that this issue is only affecting new provisioning requests. Devices that were provisioned previously are functioning normally. RingCentral Operations teams have confirmed that the device manufacturer has determined the root cause of the issue and are working towards resolution. If you are experiencing this issue, please contact customer care. The next update will occur in four hours or when more information becomes available.
UPDATE
4 days ago - at 07/29/2026 11:53AM
Operations teams continue to investigate the issue causing provisioning issues for Avaya phones for a portion of customers. The next update will be provided in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.
UPDATE
4 days ago - at 07/29/2026 11:22AM
RingCentral Operations teams are investigating the issue and will provide an update when available.
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