Outage in RingCentral
A portion of Contact Center customers may be experiencing call refusals.
Resolved Minor
August 21, 2026 - Started 1 day ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
A subset of RingCentral Contact Center customers in the Americas experienced call refusals for approximately 2.2 hours. The engineering team investigated, applied mitigation steps, and observed service improvements before moving to stability monitoring.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
about 22 hours ago - at 08/21/2026 03:41PM
RingCentral Contact Center teams are monitoring for service stability at this time. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
about 23 hours ago - at 08/21/2026 03:01PM
RingCentral Contact Center teams have performed mitigation steps and are seeing improvements to service. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
1 day ago - at 08/21/2026 01:50PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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