Outage in RingCentral
A portion of Contact Center customers may be experiencing call refusals.
Resolved Minor
August 19, 2026 - Started 3 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
A portion of RingCentral Contact Center customers in the Americas experienced call refusals for approximately 1.1 hours. The issue was identified and corrective actions were initiated to restore services. No confirmed resolution was stated within the update window provided.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
3 days ago - at 08/19/2026 07:47PM
RingCentral Contact Center teams are performing corrective actions to restore services. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
3 days ago - at 08/19/2026 07:20PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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