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Outage in RingCentral

A portion of Contact Center customers may be experiencing intermittent call quality issues.

Resolved Minor
August 20, 2026 - Started 2 days ago - Lasted about 2 hours

Incident Report

Summary AI Generated

RingCentral Contact Center customers in the Americas experienced intermittent call quality issues for approximately 2 hours. The issue affected contact center operations, impacting call reliability for a portion of users in the region. Mitigation steps were applied, resulting in improved call quality, with teams continuing to monitor for stability.

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Americas RingCentral Contact Center

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Latest Updates ( sorted recent to last )
UPDATE 2 days ago - at 08/20/2026 03:19PM

RingCentral Contact Center teams have performed mitigation steps and are seeing improvements to call quality. Teams will monitor for stability. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE 2 days ago - at 08/20/2026 03:00PM

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

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