Outage in RingCentral
A portion of customers in Canada may experience delivery issues with short code SMS messaging when sending to a specific wireless carrier due to an underlying carrier issue.
Minor
August 20, 2026 - Started 2 days ago
Incident Report
The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
about 15 hours ago - at 08/21/2026 11:10PM
The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of August 24th or when a significant change in status occurs.
UPDATE
about 24 hours ago - at 08/21/2026 02:03PM
The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the afternoon of August 21st or when a significant change in status occurs.
UPDATE
1 day ago - at 08/20/2026 08:04PM
The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of August 21st or when a significant change in status occurs.
UPDATE
2 days ago - at 08/20/2026 04:16PM
The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
2 days ago - at 08/20/2026 10:18AM
RingCentral Operations teams are staying in contact with the underlying carrier and they are investigating the issue. The next update will be provided in the morning of August 20th, or when a significant change of status occurs.
UPDATE
2 days ago - at 08/20/2026 05:50AM
The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Latest RingCentral outages
A portion of customers in Parry Sound, Ontario may be experiencing a fast busy tone on inbound calls and faxes. - 2 days ago
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