Outage in RingCentral
A portion of Contact Center customers may be experiencing intermittent one-way audio.
Resolved Minor
August 19, 2026 - Started 3 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
A subset of RingCentral Contact Center customers in the Americas experienced intermittent one-way audio issues for approximately 2 hours. The incident affected Contact Center services, degrading call quality for impacted users. RingCentral completed corrective actions and restored service, with teams continuing to monitor for stability.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
3 days ago - at 08/19/2026 07:39PM
RingCentral Contact Center teams have completed corrective actions to restore service and internal testing suggests the issue has cleared. Teams will monitor for stability. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
3 days ago - at 08/19/2026 07:10PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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