Outage in RingCentral
A portion of customers may be experiencing Quck Responses not functioning
Resolved Minor
August 26, 2026 - Started about 18 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
A minor incident affected a portion of RingCentral Contact Center customers in the Americas, preventing quick responses from being sent and causing SLA degradation. The issue lasted approximately 55 minutes before being resolved.
A portion of Contact Center customers may experience inconvenience and SLA degradation due to an issue preventing quick responses from being sent. Contact Center teams are investigating the issue and will provide more information as it becomes available. Please contact customer care if you are experiencing this issue.
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UPDATE
about 18 hours ago - at 08/26/2026 01:59PM
A portion of Contact Center customers may experience inconvenience and SLA degradation due to an issue preventing quick responses from being sent. Contact Center teams are investigating the issue and will provide more information as it becomes available. Please contact customer care if you are experiencing this issue.
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