Outage in RingCentral

A portion of RingCX customers may be unable to establish support chat sessions

Resolved Minor

August 24, 2026 - Started about 21 hours ago - Lasted about 3 hours

Incident Report

Summary AI Generated

A minor incident lasting approximately 3.4 hours affected a portion of RingCX Digital customers, causing intermittent inbound interaction failures that prevented some users from establishing support chat sessions. The affected components included Engage Digital infrastructure across AWS Americas and Claranet environments. RingCentral Operations teams investigated the issue, with customers directed to contact customer care during the disruption.

A portion of RingCX Digital customers may experience intermittent inbound interaction failures. RingCentral Operations teams are investigating the issue and will provide more information as it becomes available. Please contact RingCentral customer care if you are experiencing this issue.

Components affected

RingCentral Engage Digital - Digital AWS RingCentral Americas RingCentral Engage Digital - Digital Claranet

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Latest Updates ( sorted recent to last )

UPDATE about 21 hours ago - at 08/24/2026 11:25AM

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