Outage in RingCentral
A portion of Contact Center customers may be unable to submit new chats.
Resolved Minor
July 30, 2026 - Started 3 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
A minor incident affected RingCentral Contact Center customers in the Americas, preventing a portion of users from submitting new chats. The issue lasted approximately 1.7 hours, during which RingCentral's team investigated and identified the root cause, then moved to prepare remediation actions.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
3 days ago - at 07/30/2026 02:15PM
RingCentral Contact Center teams have indentified the root cause of the issue and are preparing remediation actions at this time. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
3 days ago - at 07/30/2026 02:10PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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