Outage in RingCentral
A portion of Contact Center customers may be experiencing an inability to make or receive calls.
Resolved Minor
July 30, 2026 - Started 3 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
A subset of RingCentral Contact Center customers in the Americas experienced an inability to make or receive calls for approximately 4.8 hours. An initial fix attempt failed to resolve the issue, requiring teams to identify and implement an additional configuration change before service was restored. Internal testing confirmed recovery, with teams continuing to monitor for stability.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
3 days ago - at 07/30/2026 04:44PM
RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. Teams are continuing to monitor the issue for stability. The next update will be provided in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.
UPDATE
3 days ago - at 07/30/2026 04:34PM
RingCentral Contact Center teams have implemented a configuration change and are now validating these actions to confirm service recovery. The next update will be provided in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.
UPDATE
3 days ago - at 07/30/2026 04:21PM
RingCentral Contact Center teams have identified an additional corrective action and are working to implement it. The next update will be provided in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.
UPDATE
3 days ago - at 07/30/2026 03:01PM
RingCentral Contact Center teams have determined that the applied fix did not resolve the call connectivity issue for customers. Teams will continue troubleshooting efforts. An update will be provided in four hours, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
3 days ago - at 07/30/2026 02:31PM
RingCentral Contact Center teams have applied corrective actions and are now confirming service recovery. Teams will monitor for stability and provide the next update in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.
UPDATE
3 days ago - at 07/30/2026 01:15PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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