Outage in RingCentral
A portion of customers may be experiencing call failures when attempting to reach numbers with an 867 area code.
Resolved Minor
July 28, 2026 - Started 5 days ago
- Lasted about 22 hours
Incident Report
Summary AI Generated
RingCentral experienced a 22-hour outbound calling failure affecting customers attempting to reach numbers with an 867 area code in the Americas. The issue was traced to an underlying carrier problem, with RingCentral engaging third-party resources and rerouting traffic through an alternate carrier as mitigation steps. The incident was ultimately resolved after the carrier took corrective action.
RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
4 days ago - at 07/29/2026 07:09PM
RingCentral Operations teams have confirmed that an underlying carrier has taken actions to mitigate this calling issue. Teams are currently working with customers to confirm that he issue has been resolved. The next update will be provided in four hours or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.
UPDATE
4 days ago - at 07/29/2026 03:16PM
RingCentral Operations teams are working to route traffic via an alternate carrier to mitigate this issue. The next update will be provided in four hours or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.
UPDATE
4 days ago - at 07/29/2026 02:10AM
RingCentral Operations teams have engaged third-party resources to assist in the investigation into the cause of the issue. If you are experiencing this issue, please contact customer care. The next update will be provided on the morning of July 29th or when a significant change in status occurs.
UPDATE
5 days ago - at 07/28/2026 10:33PM
RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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