Outage in RingCentral
A portion of Contact Center customers may be experiencing latency within the platform, which could affect their ability to end calls, disposition contacts, log in or out, transfer calls, or change status.
Resolved Minor
May 27, 2026 - Started 3 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
RingCentral Contact Center customers in the Americas experienced platform latency affecting their ability to end calls, disposition contacts, log in/out, transfer calls, and change status. The incident lasted 3.7 hours and was classified as minor severity. RingCentral teams implemented mitigation actions and continued monitoring system performance to ensure sustained stability.
RingCentral Contact Center teams are investigating this issue and will provide an update in 4 hours or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.
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Latest Updates ( sorted recent to last )
UPDATE
3 days ago - at 05/27/2026 06:21PM
RingCentral Contact Center teams have performed actions to mitigate the issue and are currently monitoring system performance to validate sustained stability. Teams are continuing to collect customer feedback to confirm the resolution of intermittent issues. The next update will be provided in four hours, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
3 days ago - at 05/27/2026 04:06PM
RingCentral Contact Center teams are investigating this issue and will provide an update in 4 hours or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.
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