Outage in RingCentral
A portion of customers with numbers in the area of Ontario, Canada may be experiencing inbound calling and faxing failures due to an underlying carrier issue.
Resolved Minor
June 02, 2026 - Started 7 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
RingCentral customers with Ontario, Canada phone numbers experienced inbound calling and faxing failures for 30.7 hours due to an underlying carrier issue. The carrier's provider identified the root cause and implemented corrective actions by redirecting traffic to mitigate the impact. The issue was resolved after the provider's fixes showed signs of improvement and stability was confirmed.
RingCentral Operations teams are working with the underlying carrier to investigate this issue. An update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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Latest Updates ( sorted recent to last )
UPDATE
6 days ago - at 06/03/2026 07:45PM
The underlying carrier's provider in the region has implemented corrective actions and is seeing signs of improvement. RingCentral Operations teams are monitoring for stability while awaiting end-user feedback. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
6 days ago - at 06/03/2026 06:39PM
The underlying carrier's provider in the region has identified the cause of the issue and is working to redirect traffic to mitigate impact. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
6 days ago - at 06/03/2026 02:40PM
The underlying carrier has confirmed that their provider in the area is working to resolve the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the afternoon of Wednesday, June 3rd or when a significant change in status occurs.
UPDATE
7 days ago - at 06/02/2026 11:11PM
The underlying carrier is continuing to investigate the issue with their provider in the area. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of June 3rd or when a significant change in status occurs.
UPDATE
7 days ago - at 06/02/2026 07:46PM
The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of Wednesday, June 3rd or when a significant change in status occurs.
UPDATE
7 days ago - at 06/02/2026 05:36PM
RingCentral Operations teams have confirmed the underlying carrier is continuing their investigations of this issue. An update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
7 days ago - at 06/02/2026 04:09PM
RingCentral Operations teams haved confirmed the underlying carrier is continuing their investigations of this issue. An update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
7 days ago - at 06/02/2026 01:33PM
RingCentral Operations teams are working with the underlying carrier to investigate this issue. An update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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