RingCentral experienced outbound call failures affecting a portion of customers in the APAC region due to an underlying carrier issue. The incident impacted customers' ability to make outgoing calls for approximately 1.3 hours. The issue was resolved through coordination with the carrier while operations teams monitored the situation.
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A portion of customers may experience failing outbound calls due to an underlying carrier issue.Operations teams are staying in contact with the carrier as they are investigating the issue and will provide more information as it becomes available. Please contact customer care if you are experiencing this issue.
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