Outage in RingCentral
A portion of Contact Center customers may be experiencing call routing issues.
Resolved Minor
September 03, 2026 - Started 4 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
A portion of RingCentral Contact Center customers in the Americas experienced call routing issues for approximately 3.5 hours on September 3–4, 2026, with delayed queues and disrupted interaction routing. RingCentral teams investigated the issue, and service began stabilizing with teams monitoring routing performance and validating queue recovery. The incident was classified as minor, with full recovery being confirmed through ongoing validation efforts.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
UPDATE
4 days ago - at 09/04/2026 01:00AM
RingCentral Contact Center teams are currently monitoring routing performance and validating customer reports following service stabilization to ensure full recovery. The next update will be provided on the morning of September 4th, or sooner should additional information become available. If you are experiencing this issue, please reach out to customer care.
UPDATE
4 days ago - at 09/03/2026 11:21PM
RingCentral Contact Center teams are currently monitoring interaction routing performance and validating the recovery of delayed queues to ensure sustained service stability. The next update will be provided in 4 hours, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
4 days ago - at 09/03/2026 09:52PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
