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Outage in RingCentral

A portion of customers may be experiencing intermittent call failures to a specific collaboration software provider.

Resolved Minor
September 03, 2026 - Started 4 days ago - Lasted about 4 hours

Incident Report

Summary AI Generated

RingCentral experienced intermittent outbound call failures affecting customers attempting to reach a specific collaboration software provider across Americas, EMEA, and APAC regions. The issue lasted approximately 3.5 hours before operations teams confirmed it had cleared and began monitoring for stability.

RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral APAC RingCentral Calling - Outbound RingCentral Calling - Outbound RingCentral EMEA RingCentral Americas RingCentral Calling - Outbound

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Latest Updates ( sorted recent to last )
UPDATE 4 days ago - at 09/03/2026 06:47PM

RingCentral Operations teams have confirmed that the issue has cleared and are monitoring for stability at this time. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE 4 days ago - at 09/03/2026 03:55PM

RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

Latest RingCentral outages

A portion of Contact Center customers may be experiencing intermittent issues with inbound call routing, delays in agent-facing functionality, and some call disconnections. - 3 days ago
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A portion of customers may be experiencing outbound call failures to a specific collaboration software provider. - 5 days ago
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