Outage in RingCentral
A portion of Contact Center customers may be experiencing intermittent issues with inbound call routing, delays in agent-facing functionality, and some call disconnections.
Resolved Minor
September 04, 2026 - Started 3 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
RingCentral Contact Center in the Americas experienced a roughly 2-hour incident affecting inbound call routing, agent-facing functionality, and causing some call disconnections. Service improvements were observed during the incident, with teams reviewing call examples and monitoring routing performance to confirm stability. The incident concluded with final validation activities and continued monitoring to ensure full resolution.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
UPDATE
3 days ago - at 09/04/2026 08:44PM
RingCentral Contact Center teams are completing final validation activities and continuing to monitor call routing performance to ensure stable operation. The next update will be provided in 4 hours, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
3 days ago - at 09/04/2026 07:48PM
RingCentral Contact Center teams are observing service improvements while continuing to review customer call examples and monitor routing performance to ensure full stability. The next update will be provided in 4 hours, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
3 days ago - at 09/04/2026 07:01PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
