Outage in Rippling

Issue with WiFi policies

Resolved Minor
September 11, 2025 - Started about 2 months ago - Lasted 6 days
Official incident page

Incident Report

Our engineering team is investigating an issue with the deployment of WiFi policies that results in the policy being removed and re-added multiple times. This results in devices losing and gaining WiFi connection repeatedly.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/17/2025 09:22PM

This incident has been resolved.

MONITORING about 2 months ago - at 09/12/2025 03:12PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 09/12/2025 03:18AM

- We are confident that this issue is affecting WiFi policies, and not other policies
- The issue is affecting approximately 200 companies
- Based on our investigation so far, se believe there is a race condition that is resulting in some WiFi policies being removed
- We have a code change ready to deploy that will mitigate most of the issue as we continue to investigate the root cause
- Our engineering team will continue to investigate overnight, and we will come back with another update first in the morning

IDENTIFIED about 2 months ago - at 09/11/2025 11:30PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 09/11/2025 08:21PM

Our engineering team is investigating an issue with the deployment of WiFi policies that results in the policy being removed and re-added multiple times. This results in devices losing and gaining WiFi connection repeatedly.

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