Outage in Rippling
Google Workspace integration features unavailable
Resolved MinorIncident Report
Summary AI Generated
Rippling's Google Workspace integration features, including SSO and authentication, were unavailable for approximately 33 minutes due to the deletion of Google Workspace app metadata. During the outage, some notifications and workflow emails were incorrectly sent to personal email addresses instead of work emails since Google Workspace email lookups were unavailable. The incident was resolved with failed events like user provisioning and group syncs successfully replayed.
Google Workspace integration features, including SSO, were unavailable for a ~15 min period of time earlier today. Access has been restored, but we are investigating to confirm no ongoing impact for customers.
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 04/16/2026 11:02PM
The incident has been resolved. Events that failed during the affected window - such as user provisioning and group syncs - were successfully replayed.
IDENTIFIED
about 8 hours ago - at 04/16/2026 07:46PM
Some Rippling Notifications and emails from Workflow Studio were sent to personal email accounts during the affected window since lookup of Google Workspace work emails were unavailable
IDENTIFIED
about 9 hours ago - at 04/16/2026 07:36PM
The root cause of this incident was deletion of Google Workspace app metadata, which made Google Workspace integration features unavailable. The impacted timeframe was 4/16/2026 10:59 AM PDT to 11:32 AM PDT. We are continuing to investigate the services impacted during that time period.
IDENTIFIED
about 9 hours ago - at 04/16/2026 06:52PM
Google Workspace integration features, including SSO, were unavailable for a ~15 min period of time earlier today. Access has been restored, but we are investigating to confirm no ongoing impact for customers.
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