Outage in Rippling
Rippling app outage
Resolved MajorIncident Report
Summary AI Generated
Rippling experienced a major outage affecting the main app and Single Sign-on (SSO) functionality due to high database load, preventing users from signing in and causing internal server errors. The incident was resolved by scaling down async jobs that were contributing to the database load and monitoring system health. All access and functionality returned to normal after 3.6 hours, with some delays in access changes due to supergroup membership latency during the incident period.
We are investigating issues with the Rippling app and SSO. The issues are caused by database load.
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 05/28/2026 07:52PM
All access and functionality to Rippling should be back to normal. Supergroup membership had high latency during the incident period, resulting in some delays to access changes, but all group memberships have been refreshed and will update normally moving forward.
INVESTIGATING
22 days ago - at 05/28/2026 05:04PM
We are starting to re-enable the async jobs that have been throttled while monitoring the database load.
INVESTIGATING
22 days ago - at 05/28/2026 04:47PM
We are monitoring database health and site access while continuing to investigate the root causes.
INVESTIGATING
22 days ago - at 05/28/2026 04:46PM
We have scaled down async jobs that are contributing to the database load. Access to Rippling is starting to recover.
INVESTIGATING
22 days ago - at 05/28/2026 04:16PM
We are investigating issues with the Rippling app and SSO. The issues are caused by database load.
Latest Rippling outages
Issues loading the side navigation bar - 18 days ago
Single-Sign-on down - 23 days ago
Site performance is degraded - about 1 month ago
API Tokens page unavailable to users with an expired token - about 1 month ago
Rippling AI is down - about 1 month ago
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