Rippling experienced a 28-minute major incident where certain app pages, including the hiring flow and employee profile pages, were crashing. The root cause was identified as a misconfigured feature flag, which was turned off to restore functionality. The incident was fully resolved once the Rippling app returned to normal operation.
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This incident has been resolved.
We discovered the root cause and have turned off a feature flag that was causing the issue. The issue is mitigated, and the Rippling app is operational again.
We are investigating issues where certain pages in the Rippling app, like the hiring flow and employee profile pages, are crashing. We are working to mitigate the issues and investigate the root cause.
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