Rithum Outage History

Rithum experienced Amazon Dropship order issues that lasted 4.3 hours and was classified as a minor incident. The company worked directly with Amazon Dropship to address the problem. The issue has since been resolved.

Rithum experienced communication errors with external shipping partners that prevented proper shipping updates from being processed. The Engineering team identified the root cause and worked to restore service connectivity with the affected shipping partners. The incident was resolved after 1.7 hours of service disruption.

Rithum experienced inventory import/export delays due to a processing issue that affected data synchronization for 1.5 hours. The root cause was identified and resolved, with the service team working to clear the accumulated backlog of delayed inventory data. Normal processing operations have been restored.

Rithum's OrderStream service experienced an issue where some orders were incorrectly showing as exceptions even after actions had already been taken on them. The incident was classified as minor and lasted 6.8 hours. The team worked to mitigate the situation, though specific resolution details were not provided in the available information.

Rithum migrated their Brands Statuspage to a unified Rithum Statuspage on March 16, with traffic from the old ChannelAdvisor status page automatically redirecting to the new unified health portal. The migration affected all Rithum service components including marketplaces, fulfillment, marketing, and APIs, consolidating monitoring for both Brands and Retailers platforms into a single dashboard. All existing subscribers were automatically migrated with their notification preferences preserved, requiring no action from users.