March 2026: Outbound Calling Impairment
Rival5 experienced an outbound calling impairment affecting their RVoice Telecom Service due to issues with one of their origination and termination carriers. The incident lasted 1.2 hours and impacted customers' ability to make outbound calls, though emergency calling remained unaffected. The service was restored after Rival5 observed improvements in outbound call behavior and continued monitoring call setup and completions.