Outage in Rivery

customer replies are not reflected in Ticketing system

Resolved Major
February 04, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing an issue with our ticketing system where customer replies are not being received. This issue started approximately 3 hours ago. Our team is actively working to identify the root cause and implement a solution. We will provide updates as soon as the issue is resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/04/2025 01:46PM

We’ve successfully resolved the issue that was preventing customer comments from being added to the ticketing system. All missing comments have been recovered, and we do not anticipate any data loss.

Thank you for your patience and understanding.

Best regards,
Rivery Support Team

IDENTIFIED 3 months ago - at 02/04/2025 12:48PM

We are currently experiencing an issue with our ticketing system where customer replies are not being received. This issue started approximately 3 hours ago.

Our team is actively working to identify the root cause and implement a solution. We will provide updates as soon as the issue is resolved.

We apologize for any inconvenience this may cause and appreciate your patience.

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