Outage in Rivery

Ticketing System Communication Disruption

Resolved Major
April 14, 2025 - Started 15 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing a disruption in our ticketing system where customer replies are not being received, and our agents are unable to send out messages through the platform. This issue is affecting all ongoing communications and may result in delays in support responses. We understand the critical nature of this disruption and are actively working with our technical teams and service provider to resolve it as quickly as possible. Thank you for your understanding Rivery Support
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 04/14/2025 10:11AM

This incident has been resolved.

MONITORING 15 days ago - at 04/14/2025 07:54AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 15 days ago - at 04/14/2025 06:38AM

We are currently experiencing a disruption in our ticketing system where customer replies are not being received, and our agents are unable to send out messages through the platform.

This issue is affecting all ongoing communications and may result in delays in support responses.

We understand the critical nature of this disruption and are actively working with our technical teams and service provider to resolve it as quickly as possible.

Thank you for your understanding
Rivery Support

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