Outage in Rossum

Application dashboards outage

Resolved Major
March 24, 2025 - Started about 1 month ago - Lasted about 20 hours
Official incident page

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Outage Details

Application dashboards are unavailable
Components affected
Rossum US east coast
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/25/2025 03:51AM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 03/24/2025 04:10PM

Re import of older documents to search still in progress, ETA 4h.

IDENTIFIED about 1 month ago - at 03/24/2025 10:13AM

60% of documents recovered for search

IDENTIFIED about 1 month ago - at 03/24/2025 09:25AM

New documents data should be available. Working currently on older data.

IDENTIFIED about 1 month ago - at 03/24/2025 08:59AM

We have experienced a data corruption in a system providing fast search and listing of documents. All customer data is unaffected but cannot be accessed at the moment. We are working on recovering from backups. We do not expect any data loss will occur.

INVESTIGATING about 1 month ago - at 03/24/2025 08:04AM

Application dashboards are unavailable

Latest Rossum outages

Application slowdown - 9 days ago
Application slowdown - 18 days ago
Component outage - 25 days ago
Application slowdown - 30 days ago

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