Outage in Routific

Live tracking not working on the new Routific

Resolved Minor
June 04, 2025 - Started 7 days ago - Lasted about 20 hours
Official incident page

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Outage Details

We are experiencing an issue with the live tracking feature on the new Routific platform. This may affect the driver status on the Delivery Tracker. We are investigating this issue and will give another update in the next hour.
Components affected
Routific Beta
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 06/05/2025 03:48PM

The system is stable, and all functionalities are operating as expected.

MONITORING 7 days ago - at 06/05/2025 01:17AM

A fix has been implemented and live tracking is now functional on the new Routific. We are continuing to monitor the results.

IDENTIFIED 7 days ago - at 06/04/2025 11:36PM

We have identified the issue and are actively working to resolve it.

INVESTIGATING 7 days ago - at 06/04/2025 08:57PM

We are still investigating the issue with live tracking on the new Routific platform. We have since confirmed that the Delivery Tracker is working as expected; only the Dispatcher view has been impacted.

INVESTIGATING 7 days ago - at 06/04/2025 07:50PM

We are experiencing an issue with the live tracking feature on the new Routific platform. This may affect the driver status on the Delivery Tracker. We are investigating this issue and will give another update in the next hour.

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