Outage in Routific

Unable to dispatch routes and send SMS customer notifications

Resolved Major

October 20, 2025 - Started 6 months ago - Lasted about 13 hours
Official incident page

Incident Report

One of our third-party providers, Amazon Web Services (AWS), experienced an outage that affected portions of Routific’s infrastructure. As a result, some users on the old Routific were unable to dispatch routes, and across both the old and new Routific, were unable to send SMS customer notifications during the incident. AWS has since restored normal operations. Routific services are now stable and functioning as expected. We continue to monitor performance to ensure stable recovery.

Components affected

Routific SaaS product Routific Beta

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/20/2025 10:27PM

All Routific systems are now working as expected.

MONITORING 6 months ago - at 10/20/2025 09:33AM

One of our third-party providers, Amazon Web Services (AWS), experienced an outage that affected portions of Routific’s infrastructure. As a result, some users on the old Routific were unable to dispatch routes, and across both the old and new Routific, were unable to send SMS customer notifications during the incident.

AWS has since restored normal operations. Routific services are now stable and functioning as expected. We continue to monitor performance to ensure stable recovery.

Latest Routific outages

Mobile Route List Visibility - about 1 month ago

Partial Outage – Dispatcher & Driver Actions - about 2 months ago

Degradation of SMS notifications - 5 months ago

Service Delays: Scheduling, Publishing, making changes to Routes and Orders and delivery of Customer Notifications in New Routific - 6 months ago

Routific (app.routific.com) Outage - 6 months ago

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