Outage in Routific
Unable to dispatch routes and send SMS customer notifications
Resolved MajorIncident Report
One of our third-party providers, Amazon Web Services (AWS), experienced an outage that affected portions of Routific’s infrastructure. As a result, some users on the old Routific were unable to dispatch routes, and across both the old and new Routific, were unable to send SMS customer notifications during the incident.
AWS has since restored normal operations. Routific services are now stable and functioning as expected. We continue to monitor performance to ensure stable recovery.
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Latest Updates ( sorted recent to last )
RESOLVED
about 23 hours ago - at 10/20/2025 10:27PM
All Routific systems are now working as expected.
MONITORING
1 day ago - at 10/20/2025 09:33AM
One of our third-party providers, Amazon Web Services (AWS), experienced an outage that affected portions of Routific’s infrastructure. As a result, some users on the old Routific were unable to dispatch routes, and across both the old and new Routific, were unable to send SMS customer notifications during the incident.
AWS has since restored normal operations. Routific services are now stable and functioning as expected. We continue to monitor performance to ensure stable recovery.
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