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Outage in RSA ID Plus

ID Plus Service Incident (SMS / Voice telephony)

Resolved Minor
April 05, 2024 - Started about 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We have detected an issue with SMS delivery delays affecting the ID Plus telephony services. Customers may be seeing a delay in SMS and Voice authentication. RSA SaaS Operations is working with our telephony services providers on the issue and will post updates as they become available.
Components affected
RSA ID Plus SMS RSA ID Plus Voice

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 04/05/2024 08:24PM

After monitoring, SaaS Operations has determined that the incident affecting RSA ID Plus has been resolved.

We will post a root cause analysis as soon as it is available.

IDENTIFIED about 2 years ago - at 04/05/2024 05:19PM

We have detected an issue with SMS delivery delays affecting the ID Plus telephony services. Customers may be seeing a delay in SMS and Voice authentication.

RSA SaaS Operations is working with our telephony services providers on the issue and will post updates as they become available.

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