Outage in Runa

Google Play DE orders are failing

Resolved Minor
January 11, 2025 - Started 25 days ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Google Play DE (GOOGLE-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
Runa Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 01/13/2025 12:11AM

This incident has been resolved.

MONITORING 24 days ago - at 01/12/2025 11:11PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 25 days ago - at 01/11/2025 01:58PM

We are currently investigating an issue causing some orders of Google Play DE (GOOGLE-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 25 days ago - at 01/11/2025 01:58PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 25 days ago - at 01/11/2025 01:54PM

We are currently investigating an issue causing some orders of Google Play DE (GOOGLE-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 25 days ago - at 01/11/2025 01:53PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 25 days ago - at 01/11/2025 01:49PM

We are currently investigating an issue causing some orders of Google Play DE (GOOGLE-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 25 days ago - at 01/11/2025 01:48PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 25 days ago - at 01/11/2025 01:44PM

We are currently investigating an issue causing some orders of Google Play DE (GOOGLE-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 25 days ago - at 01/11/2025 01:43PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 25 days ago - at 01/11/2025 01:40PM

We are currently investigating an issue causing some orders of Google Play DE (GOOGLE-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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