Outage in Runa

Cinépolis VIP: Boleto VIP de Lunes a Domingo MX orders are failing

Resolved Minor
May 02, 2025 - Started about 18 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Cinépolis VIP: Boleto VIP de Lunes a Domingo MX (CINEVD-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
Runa Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 05/03/2025 01:37AM

This incident has been resolved.

MONITORING about 17 hours ago - at 05/03/2025 12:36AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 18 hours ago - at 05/02/2025 11:00PM

We are currently investigating an issue causing some orders of Cinépolis VIP: Boleto VIP de Lunes a Domingo MX (CINEVD-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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