Outage in Runa

Hotels.com AU orders are failing

Resolved Minor
May 15, 2025 - Started about 10 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Hotels.com AU (HCOM-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
Runa Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 05/15/2025 11:24AM

This incident has been resolved.

INVESTIGATING about 10 hours ago - at 05/15/2025 07:20AM

We are currently investigating an issue causing some orders of Hotels.com AU (HCOM-AU) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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