Outage in Rybbon

Email Delivery issues

Resolved Minor
September 07, 2021 - Started about 4 years ago - Lasted 7 months
Official incident page

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Outage Details

We are currently experiencing email delivery outages. Delivery of all emails from the system is impacted because of this outage. This affects the reward deliveries and operational emails such as order confirmation emails and one-time password emails. We are working with our email provider to restore the email service as soon as possible. We will be posting an update once we have an update from our email provider. You will still be able to place orders in the system either via the UI or via API. Reward emails will be held and will go out automatically once the issue is resolved. Thank you for your patience.
Latest Updates ( sorted recent to last )
MONITORING about 4 years ago - at 09/07/2021 03:22PM

The email deliverability issues have been resolved. We are monitoring the email deliveries.

INVESTIGATING about 4 years ago - at 09/07/2021 02:24PM

We are currently experiencing email delivery outages. Delivery of all emails from the system is impacted because of this outage. This affects the reward deliveries and operational emails such as order confirmation emails and one-time password emails. We are working with our email provider to restore the email service as soon as possible. We will be posting an update once we have an update from our email provider.

You will still be able to place orders in the system either via the UI or via API. Reward emails will be held and will go out automatically once the issue is resolved.

Thank you for your patience.

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