Outage in SaaS Alerts

Data Processing Delays

Resolved Minor
May 08, 2024 - Started over 1 year ago
Official incident page

Incident Report

Beginning approximately 11:00 AM EST, the SaaS Alerts Engineers began observing longer than expected response times in data retrieval. SaaS Alerts Engineers have identified the issue, implemented a fix and are actively monitoring. There is no data loss.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/15/2024 01:04PM

All issues were resolved on 5/9. In a small number of cases, duplicate events are actively being de-duplicated.

MONITORING over 1 year ago - at 05/09/2024 01:15PM

A fix was implemented by SaaS Alerts Engineering last night and we are monitoring the results.

In a few cases, there are duplicate events that actively being de-duplicated. There may be delays in the creation of PSA tickets and SaaS Alerts Engineering is monitoring.

IDENTIFIED over 1 year ago - at 05/08/2024 05:58PM

Beginning approximately 11:00 AM EST, the SaaS Alerts Engineers began observing longer than expected response times in data retrieval.

SaaS Alerts Engineers have identified the issue, implemented a fix and are actively monitoring.

There is no data loss.

Latest SaaS Alerts outages

Delayed event processing - 5 months ago
Performance issues with web app - 6 months ago
Authentication Issues - 6 months ago
Identified: - 7 months ago
Identified: Reports page throwing a 404 error after login - about 1 year ago

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