Outage in SAFEQ
OTC data centre scan to email degraded
Resolved Minor
June 27, 2026 - Started 28 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
SAFEQ's scan-to-email functionality in the OTC data centre was degraded for approximately 5 hours due to an issue with the OpenTelekon Cloud SMTP service. During the outage, users were unable to receive scanned documents via email, though downloads remained available through the web UI as a workaround. The SMTP service was restored and confirmed stable after 30 minutes of successful monitoring probes.
We are currently investigating issues with SMTP in our OTC datacentre
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Latest Updates ( sorted recent to last )
INVESTIGATING
28 days ago - at 06/27/2026 11:19AM
We are currently investigating issues with SMTP in our OTC datacentre
IDENTIFIED
28 days ago - at 06/27/2026 12:18PM
We have identified the issue is with the Opentelekom Cloud SMTP service. We are waiting for a response from support. As a workaround you can still download your scan jobs from the web UI.
MONITORING
28 days ago - at 06/27/2026 12:55PM
SMTP service appears to be restored, our monitoring probes are now successful for the past 30 mins. We will continue to monitor the situation
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