Outage in SafeSend
Access Code Email Delivery
Resolved MajorIncident Report
Clients are reporting that access codes are not being delivered to their email addresses. We are currently investigating this issue.
Components affected
SafeSend Returns SafeSend Gather SafeSend Organizers SafeSend Extensions SafeSend ExchangeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/10/2026 03:07PM
This issue is now resolved. You may have received email notifications that delivery failed, but any new email deliveries will go through.
INVESTIGATING
about 1 month ago - at 03/10/2026 01:59PM
Clients are reporting that access codes are not being delivered to their email addresses. We are currently investigating this issue.
Latest SafeSend outages
Service Interruption - SafeSend Tax Returns Loading/Errors for Client Experience and Client View - 5 days ago
Service Interruption - SafeSend Tax Returns Loading/Errors for Client Experience and Client View - 19 days ago
Service Interruption: SafeSend One Login Unavailable - 8 months ago
Service Interruption - Returns - 12 months ago
Service Interruption - Gather - about 1 year ago
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