Outage in SafeSend
Service Interruption - Client Experience Loading Issues
Resolved MajorIncident Report
We are aware of a service interruption affecting the SafeSend Returns client experience, are investigating the cause, and will provide updates as we learn more.
Impact: Reduced functionality
Thank you for your patience.
Components affected
SafeSend ReturnsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 09/15/2026 08:54PM
Our metrics and internal testing continue to indicate SafeSend Returns remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
MONITORING
12 days ago - at 09/15/2026 04:02PM
We are aware of a brief disruption affecting the SafeSend Returns client experience. The issue has been resolved, and the login functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.
INVESTIGATING
12 days ago - at 09/15/2026 03:31PM
Investigating - We are aware of a service interruption affecting the SafeSend Returns client experience. Taxpayers are currently unable to login or access SafeSend Returns. We are actively investigating the cause, and appreciate your patience on this busy tax deadline day. We will share updates as we learn more.
INVESTIGATING
12 days ago - at 09/15/2026 02:30PM
We are continuing to investigate this issue.
INVESTIGATING
12 days ago - at 09/15/2026 02:30PM
We are aware of a service interruption affecting the SafeSend Returns client experience, are investigating the cause, and will provide updates as we learn more.
Impact: Reduced functionality
Thank you for your patience.
Latest SafeSend outages
Service Interruption - SafeSend Tax Returns Loading/Errors for Client Experience and Client View - 6 months ago
Service Interruption - SafeSend Tax Returns Loading/Errors for Client Experience and Client View - 6 months ago
Access Code Email Delivery - 7 months ago
Service Interruption: SafeSend One Login Unavailable - about 1 year ago
Service Interruption - Returns - over 1 year ago
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