Outage in Sage

Sage Business Cloud Accounting ZA - Degraded Performance

Resolved Minor
October 22, 2024 - Started about 1 month ago - Lasted 2 days
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Business Cloud Accounting ZW
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/24/2024 09:31AM

The issue is resolved and the service is available and performing as expected.

IDENTIFIED about 1 month ago - at 10/23/2024 10:04AM

We appreciate your patience as we work to resolve this issue.

IDENTIFIED about 1 month ago - at 10/22/2024 03:19PM

We are continuing to investigate the cause of the issue.

IDENTIFIED about 1 month ago - at 10/22/2024 12:32PM

We have identified an issue in South Africa, where some customers, when trying to renew a subscription are receiving an incorrect message saying payment was not successful, yet the customers were charged and customers are not getting the subscription renewal they paid for.
Thank you for your patience as we work to resolve this issue.

INVESTIGATING about 1 month ago - at 10/22/2024 12:03PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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