Payments Acceptance Service - Partial Outage

If you are experiencing the issue we recommend utilizing PayPal Standard Checkout instead of PayPal Guest Checkout whenever feasible. If you don´t have a PayPal account and you need to pay by credit card, as a workaround you can adjust the language settings on your web browser to avoid any issues as the issue appears only if you are using English-US settings. Here are the instructions for changing the language settings in the top 5 most popular browsers:

Google Chrome: How to Change Chrome's Default Language.
Mozilla Firefox: Use Firefox in another language.
Safari: Change language in Safari.
Microsoft Edge: Use Microsoft Edge in another language.
Internet Explorer: Manage display language settings in Windows.

We have confirmed that the following products will be affected by this issue (only if the customer has the English US region settings):

-Sage 100 Accounts DE
-Sage 100 Accounts FR
-Sage 200 Accounts UKI
-Sage 300 Accounts
-Sage 50 Accounts CA
-Sage 50 Accounts DE
-Sage 50 Accounts FR
-Sage 50 Accounts UKI
-Sage 50 Accounts US

Thank you for your patience as we work to resolve this issue.

We identified an issue where customers who are using PayPal via Payment Acceptance are receiving the following error: “Sorry, we were unable to process your payment. Please contact the merchant to pay your invoice.” when they are using the guest checkout (Credit card) for users using the English-US region settings. We are currently investigating.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.