Outage in Sage
Bank Transactions - Operational
Resolved Minor
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Outage Details
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The issue is resolved. The service has been under close monitoring and no further issues have been identified with impacted customers required to complete a reauthentication.
The service continues to perform as expected.
We identified an issue in the UK, with our bank transactions sync affecting a subset of customers using the banks NatWest, Royal Bank of Scotland and Ulster Bank, which resulted in their accounts going in to a state requiring reauthentication. All other product functionality is working as expected.
The products/services affected are:
-Sage Business Cloud Accounting (UK)
-Sage Intacct (UK)
-Sage 200 Standard (UK)
-Sage 200 Professional Partner Cloud (UK)
-Sage 50 (UK)
-Sage Accounting Individual (UK)
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
If you see any issues receiving bank transactions, please reauthenticate to receive bank transactions as normal.
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