Outage in Sage
Webchat Functionality - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage's webchat support functionality experienced a partial outage lasting approximately 9.7 hours, preventing customer support agents from sending and receiving webchat messages for Sage HR, AutoEntry, GoProposal, Sage Earth, Sage Inventory Planner, Futrli, and Sage Business Cloud Payroll International (ZA and CA). The issue originated with a third-party webchat provider, while all other product functionality remained unaffected. The service was restored and confirmed resolved by August 4, 2026.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Webchat Functionality Sage Webchat Functionality Sage Webchat Functionality Sage Webchat Functionality Sage Webchat Functionality Sage Futrli Sage Inventory Planner Sage AutoEntry Sage HR Sage Futrli Sage AutoEntry Sage Inventory Planner Sage HR Sage AutoEntry Sage AutoEntry Sage Inventory Planner Sage GoProposal Sage GoProposal Sage HR Sage Business Cloud Payroll International Sage Inventory Planner Sage HR Sage Business Cloud Payroll International Sage HR Sage Inventory Planner Sage GoProposal Sage GoProposal Sage AutoEntry Sage EarthTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 08/04/2026 12:50AM
The issue is resolved and the service continues to perform as expected.
MONITORING
1 day ago - at 08/03/2026 05:08PM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
IDENTIFIED
1 day ago - at 08/03/2026 03:25PM
We identified an issue preventing Sage Customer Support from both sending and receiving webchat messages to and from our customers globally when using the products listed below:
-Sage HR
-AutoEntry
-GoProposal
-Sage Earth
-Sage Inventory Planner
-Futrli
-Sage Business Cloud Payroll International (ZA)
-Sage Business Cloud Payroll International (CA)
All other product functionality is working as expected.
We are engaged with our webchat third-party provider, and waiting for updates.
INVESTIGATING
2 days ago - at 08/03/2026 03:13PM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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