Outage in Sage
Sage Connect - Degraded Performance
Resolved MinorIncident Report
Summary AI Generated
**Sage Connect – Degraded Performance Summary** On September 11, 2026, a roughly 6-hour incident prevented some customers in France and North America from accessing the Sage Collaboration Portal, displaying an "Unable to load the page" error across multiple products including Sage Connect, Sage 50, Sage 100, Sage X3, Sage FRP 1000, Batigest, and Sage Business Cloud Bureau. A browser cache and cookie clear was offered as a workaround during the investigation, with a browser restart advised for any lingering issues post-recovery. The incident was fully resolved by 14:06 UTC, with the service returning to normal performance.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 09/11/2026 02:06PM
The issue is resolved and the service continues to perform as expected.
MONITORING
about 6 hours ago - at 09/11/2026 09:49AM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. Customers who continue to experience issues should close and reopen their browser before logging in again.
INVESTIGATING
about 8 hours ago - at 09/11/2026 08:42AM
We have identified an issue preventing some customers in France and North America from accessing the Collaboration Portal. Affected customers are presented with an "Unable to load the page" error message.
The products/services affected are:
Sage 50
Sage 100
Sage X3
Sage FRP 1000 (FR)
Batigest
Sage Business Cloud Bureau
We are currently investigating the issue. As a workaround, affected customers can clear their browser cache and cookies to restore connectivity.
INVESTIGATING
about 8 hours ago - at 09/11/2026 08:18AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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