Outage in Sage
HMRC - Degraded Performance
Resolved MinorIncident Report
Summary AI Generated
HMRC MTD (Making Tax Digital) functionality experienced degraded performance across multiple Sage UK products for approximately 12 hours, caused by an intermittent third-party issue with HMRC. Affected users encountered HTTP 500/504/499 errors when attempting VAT and tax submissions across products including Sage 50, Sage 200, Sage Business Cloud Accounting, Brightpearl, Sage Intacct, and others. The issue was resolved and all services returned to normal operation.
We identified an intermittent issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:
-Sage Partner Edition (VAT Centre)
-Sage Personal Tax (Personal Tax Viewer)
-Sage Business Cloud Accounting UK (MTD VAT Submissions)
-Sage Sole Trader
-Making Tax Digital (MTD)
-Sage 200 Standard (UK)
-Sage 200 Professional SPC (UK)
-Sage 50 UK
-Brightpearl UK
-Sage Intacct UK
Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit.
We are engaged with third-party, HMRC, waiting for updates.
Components affected
Sage 200 Standard (UKI) Sage Business Cloud Accounting (UKI) Sage Partner Edition Sage 50 Sage Sole Trader Sage 200 Professional SPC (UKI) Sage Personal Tax Sage Intacct Sage Brightpearl Sage Making Tax Digital (MTD)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/01/2026 09:57AM
This issue is resolved. All services continue to perform as expected.
IDENTIFIED
4 days ago - at 09/30/2026 09:43PM
We identified an intermittent issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:
-Sage Partner Edition (VAT Centre)
-Sage Personal Tax (Personal Tax Viewer)
-Sage Business Cloud Accounting UK (MTD VAT Submissions)
-Sage Sole Trader
-Making Tax Digital (MTD)
-Sage 200 Standard (UK)
-Sage 200 Professional SPC (UK)
-Sage 50 UK
-Brightpearl UK
-Sage Intacct UK
Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit.
We are engaged with third-party, HMRC, waiting for updates.
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