Outage in SailPoint

'Password Last Changed' attribute not updating

Resolved Minor
February 01, 2023 - Started over 2 years ago - Lasted about 17 hours
Official incident page

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Outage Details

We are aware of an issue with the 'Password Last Changed' attribute not currently updating. In some circumstances, this is sending notifications to users who may have already reset their password. We are currently investigating the issue and will continue updating this page as more information is available.
Components affected
SailPoint N. Virginia us-east-1
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/02/2023 02:37PM

We have remediated the issue preventing the 'Password Last Changed' attribute from updating and can confirm that this attribute is updating successfully now. If you are still experiencing issues with this value not updating, please complete an unoptimized aggregation of your Active Directory source or contact SailPoint Support for assistance. We apologize for any inconvenience this may have caused, and truly appreciate your patience as we worked diligently to resolve the problem.

How to Complete an Unoptimized Source Aggregation:
https://documentation.sailpoint.com/saas/help/accounts/loading_data.html#aggregating-account-information-on-a-direct-connect-source-using-apis

IDENTIFIED over 2 years ago - at 02/02/2023 03:54AM

We are continuing to work on a fix for this issue. We will continue to update this page as more information is available.

IDENTIFIED over 2 years ago - at 02/01/2023 11:30PM

We have identified the issue preventing the 'Password Last Changed' attribute from updating and are currently working to remediate the problem. We will continue updating this page as more information is available.

INVESTIGATING over 2 years ago - at 02/01/2023 10:01PM

We are aware of an issue with the 'Password Last Changed' attribute not currently updating. In some circumstances, this is sending notifications to users who may have already reset their password. We are currently investigating the issue and will continue updating this page as more information is available.

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