Outage in SailPoint

NERM is currently experiencing a service disruption.

Resolved Major
October 08, 2025 - Started 22 days ago - Lasted about 4 hours
Official incident page

Incident Report

SailPoint is investigating an issue with NERM that is currently impacting some of our customers ability to access the platform. We are working on addressing the service disruption and will provide an update upon resolution.

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 10/08/2025 09:39PM

This incident has been resolved.

IDENTIFIED 22 days ago - at 10/08/2025 06:17PM

This is impacting customers who use Cisco Talos for DNS reputational ratings. Customers can add nonemployee.com to the allow list for temporary relief until reputation listing has been corrected. Also reporting the nonemployee.com domain as trusted to Cisco can help this get this issue resolved.

INVESTIGATING 22 days ago - at 10/08/2025 05:52PM

SailPoint is investigating an issue with NERM that is currently impacting some of our customers ability to access the platform. We are working on addressing the service disruption and will provide an update upon resolution.

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