Outage in SailPoint

NERM is currently experiencing a service disruption.

Resolved Major
October 08, 2025 - Started about 8 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

SailPoint is investigating an issue with NERM that is currently impacting some of our customers ability to access the platform. We are working on addressing the service disruption and will provide an update upon resolution.
Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 10/08/2025 09:39PM

This incident has been resolved.

IDENTIFIED about 8 hours ago - at 10/08/2025 06:17PM

This is impacting customers who use Cisco Talos for DNS reputational ratings. Customers can add nonemployee.com to the allow list for temporary relief until reputation listing has been corrected. Also reporting the nonemployee.com domain as trusted to Cisco can help this get this issue resolved.

INVESTIGATING about 8 hours ago - at 10/08/2025 05:52PM

SailPoint is investigating an issue with NERM that is currently impacting some of our customers ability to access the platform. We are working on addressing the service disruption and will provide an update upon resolution.

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