Outage in SailPoint
NERM is currently experiencing a service disruption in US-GOV-West-1
Resolved MajorIncident Report
Summary AI Generated
SailPoint's NERM service experienced a major disruption in the US-GOV-West-1 region, impacting some customers for approximately 1.3 hours. The issue was identified and corrected by SailPoint's engineering team. The incident was fully resolved and normal service operations were restored.
SailPoint is investigating an issue with NERM in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/20/2026 09:46PM
This incident has been resolved.
IDENTIFIED
3 days ago - at 04/20/2026 08:49PM
The issue has been identified and is being corrected. Updates will be provided as progress is made.
INVESTIGATING
3 days ago - at 04/20/2026 08:27PM
SailPoint is investigating an issue with NERM in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
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