Outage in SailPoint
Virtual Appliances (VAs) for a subset of customers are currently experiencing a service disruption
Resolved MajorIncident Report
Summary AI Generated
SailPoint Virtual Appliances (VAs) in the us-east-1 region experienced a 35-minute service disruption affecting customers using the Canal secure tunnel VPN configuration. The issue was caused by an SSL certificate problem that disrupted connectivity for the affected subset of customers. Engineering resolved the incident by issuing updated SSL certificates, which customers must manually download and apply from the SailPoint community portal to fully restore connectivity.
We are currently investigating an issue affecting Virtual Appliances (VAs) that is causing service disruptions for a subset of our customers in useast1 —specifically those utilizing the Canal secure tunnel VPN configuration.
We are working on addressing the service disruption.
Components affected
SailPoint N. Virginia us-east-1Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/20/2026 05:43AM
Our engineering team has successfully resolved the issue affecting Virtual Appliances (VAs) for customers in the us-east-1 region who utilize the Canal secure tunnel VPN configuration.
To fully restore your connectivity, action is required on your part.
Our team has issued updated SSL Certificates that must be applied to your configuration. Please download the certificates from https://community.sailpoint.com/t5/IdentityNow-Connectors/Virtual-Appliance-Network-Tunnel-Configuration/ta-p/274648 and follow the instructions.
Please note: if you have recently downloaded the certificate bundle before, you may need to clear your browser cache to get the updated files. If you have completed the steps above and are still experiencing issues, please open a support ticket.
IDENTIFIED
7 days ago - at 07/20/2026 05:11AM
The issue has been identified and fix is being implemented.
INVESTIGATING
7 days ago - at 07/20/2026 05:10AM
We are currently investigating an issue affecting Virtual Appliances (VAs) that is causing service disruptions for a subset of our customers in useast1 —specifically those utilizing the Canal secure tunnel VPN configuration.
We are working on addressing the service disruption.
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