Outage in SailPoint

Issues with Underlying Virtual Appliances in Multiple Regions

Resolved Major

March 26, 2026 - Started 5 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

SailPoint experienced a major incident with their underlying virtual appliance infrastructure across multiple regions, causing customers to encounter slow services and connection errors. The issue affected service performance and connectivity for 1.2 hours before being identified and corrected. The incident was fully resolved, with customers advised to open support cases if they continued experiencing virtual appliance issues.

Our team is addressing an issue with our underlying virtual appliance infrastructure affecting multiple regions. Customers may be experiencing slow services or connection errors

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 03/26/2026 03:38PM

This incident has been resolved. Customers that are still experiencing issues with their VA are encouraged to open a support case.

IDENTIFIED 5 days ago - at 03/26/2026 03:17PM

The issue has been identified and is being corrected.

INVESTIGATING 5 days ago - at 03/26/2026 02:31PM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 03/26/2026 02:30PM

Our team is addressing an issue with our underlying virtual appliance infrastructure affecting multiple regions. Customers may be experiencing slow services or connection errors

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