Outage in SailPoint
Issues with Underlying Virtual Appliances in Multiple Regions
Resolved MajorIncident Report
Summary AI Generated
SailPoint experienced a major incident with their underlying virtual appliance infrastructure across multiple regions, causing customers to encounter slow services and connection errors. The issue affected service performance and connectivity for 1.2 hours before being identified and corrected. The incident was fully resolved, with customers advised to open support cases if they continued experiencing virtual appliance issues.
Our team is addressing an issue with our underlying virtual appliance infrastructure affecting multiple regions. Customers may be experiencing slow services or connection errors
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Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 03/26/2026 03:38PM
This incident has been resolved. Customers that are still experiencing issues with their VA are encouraged to open a support case.
IDENTIFIED
28 days ago - at 03/26/2026 03:17PM
The issue has been identified and is being corrected.
INVESTIGATING
28 days ago - at 03/26/2026 02:31PM
We are continuing to investigate this issue.
INVESTIGATING
28 days ago - at 03/26/2026 02:30PM
Our team is addressing an issue with our underlying virtual appliance infrastructure affecting multiple regions. Customers may be experiencing slow services or connection errors
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