Outage in SailPoint
Entitlements are not reflected in searches after successful aggregation
Resolved MinorIncident Report
Summary AI Generated
SailPoint experienced a 22-hour incident where recently updated entitlements were not appearing in search results despite successful aggregation, affecting the N. Virginia us-east-1 region. The issue caused delays in the visibility of entitlement updates in the search functionality. The problem was identified, a fix was deployed and monitored, and the incident was fully resolved.
We are currently investigating an issue that is causing a delay in the visibility of recently updated entitlements in search results. We are working to resolve this as quickly as possible.
Components affected
SailPoint N. Virginia us-east-1Trusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 04/14/2026 09:30PM
This incident has been resolved.
MONITORING
about 4 hours ago - at 04/14/2026 08:54PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 8 hours ago - at 04/14/2026 04:36PM
We continue to make progress on correcting this issue. Updates will be provided as they become available.
IDENTIFIED
about 11 hours ago - at 04/14/2026 02:03PM
We are continuing to deploy the fix and will provide an update once the process is complete.
IDENTIFIED
about 18 hours ago - at 04/14/2026 06:47AM
We have identified the issue, and the deployment of the fix is currently in progress.
INVESTIGATING
1 day ago - at 04/13/2026 11:34PM
We are currently investigating an issue that is causing a delay in the visibility of recently updated entitlements in search results. We are working to resolve this as quickly as possible.
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